1. Q: Are your shoes authentic?
A: All of our products are from factory directly, authentic quality and original packages. Our products are highly praised by our customers worldwide and largely seize in market of Europe and America. And if our products do not meet your expectation, we can give you the full refund. As we don't need to pay for the cost of a physical store and enjoy non tax fees home and abroad, our products have a very competitive price.
2.Q: How do I order on Freesdeal.com ?
A：Ordering on www.freesdeal.com is easy and safe. Once you have found the item you would like to purchase, click on the "Add To Cart" button to place it in your Shopping bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.
3.Q:How can I make returns or exchanges?
A: We provide return and exchange service for our valued customers. Please refer to our policy firstly and contact us by email at firstname.lastname@example.org.
4. Q: Can I pay over the phone?
A: Sorry, currently we don't accept any payment over phone. Please visit our website to pick your favorite items and finish your payment on-line.
5.Q: How can I place an order online?
A: click on the item you wish to purchase, select size and color required then click "add to shopping cart". You can add additional items.
6.Q: Can I enter different addresses for billing and delivery?
You can indicate different addresses for billing and delivery for online orders. All notifications regarding your order and payment will be e-mailed to the billing address indicated. The product, however, will be delivered to the delivery address, typically via e-mail.
7.Q:What should I do if I am getting an error when I pay with my credit card?
A: If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing, if your three orders or more did not go through, please contact us for assistance.
8.Q: I am looking for Nike shoes that are not listed on your site, can you provide them?
A: If you are looking for Nike shoes we don't list on our site.Please click contact with us with a picture, a serial number or the model number of the goods. The more details you given, the easier and quicker we locate the goods in the factory.
9.Q: Can I exchange or cancel an order?
A: To exchanging or cancelling an order made in our system, please contact us by email within 2 days after you placed the order, you will be asked to provide the order's number together with the reasons of cancellation. Please aware within 2 days, or you order would be shipped out.
10.Q: How to gain a discount?
A: Occasionally, we will run a promotional coupon or special shipping offer, but we cannot offer individual discount outside of these promotions. But we strive to bring you the best products at the most reasonable prices. Products that are more limited, special editions, or hard to find will usually have a slightly higher price than the shoes you can buy at any retailer.
11.Q: What payment methods do you accept?
A: We accept VISA Credit Card ,Western Union and so on. You can see that our website is secured and encrypted by SSL when you are asked to enter your information during ordering. Your order will be processed safely and securely.
12.Q: Is it safe to use my credit card?
A: Yes. Shopping at our website is safe. Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transaction. It encrypts your credit card number, so that it cannot be read as the information travels over the Internet.
13.Q: Can I change my shipping address after my order has been dispatched?
A：We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
14.Q: What can I do, if I cannot place an order successfully online?
A:You can email to our email:email@example.com,You also could pay for the order with paypal, pleased tell me your paypal account email, so that we will send an invoice payment to you,then you can do payment with paypal.
You do not order on our website.